Please follow the return instructions below:
Send an email to firstname.lastname@example.org to request a RMA form. We cannot accept any returns without this form.
Include the following information in your email...
- A) First and last name
- B) Order number
- C) Number of sheets or pieces you are returning (we'll do the math to determine how many square feet this equates to)
Within 2 business days you will receive a completed RMA form. Please print this and send it with the returned merchandise. We require this so that we can match your return with your purchase.
The customer is responsible for all return shipping costs, and must email us the tracking numbers once shipped.
Please insure your return is mailed within 2 weeks of receiving an RMA form.
There is a 15% restocking fee on all returned merchandise.
All returns should be sent back in the original packaging. We cannot stress how important it is to insure the tiles are packed safely. Any damaged tiles will be deducted from your refund.
For customers in the USA, please allow up to 30 days for us to process a refund. We have a return address for you in WA State to help reduce your return shipping costs. Once they arrive, we'll need time to retrieve them from the return address.
Please note, we do not accept returns on samples or clearance items.